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Returns

COVID-19 UPDATE:
Temporary 60 days return policy:

We have extended our returns policy to 60 days!. We understand that it can be difficult returning items during these unprecedented times so we are now accepting returns within 60 days of purchase.
Please read our returns policy in full before making a purchase.

Abby Rose Clothing fully complies with the Australian Consumer Law, we are not required to offer a customer a refund for change of mind on the item or if the item is the wrong size. We encourage all customers to see our size guide before making any purchase.

The cost of return shipping is at the customer’s expense and is non refundable. We recommend returning items with tracking activated, as any returned items that are not received by Abby Rose Clothing will not be processed or reimbursed.

REFUNDS
Abby Rose Clothing assesses each item prior to dispatch. If a customer receives an item(s) with a fault prior to it being worn the customer is entitled to a full refund on the item providing the original tag(s) are attached.

We encourage all customers to try on the item before removing the tag(s), Abby Rose Clothing can refuse a refund for any item(s) returned without the original tag attached or if the tag has been altered in any way. All item(s) must be returned within 30 days of the purchase date.

Abby Rose Clothing reserves the right to refuse a refund on an item if:

  • The item appears to have been worn.
  • The original tags are no longer attached to the item or the tag appears to be altered and reattached by the customer.
  • The item is returned after the 30 day return period.
  • The item is not returned in the same condition when dispatched.

To return a faulty item, the customer is required to complete the Returns Form that accompanies your package or can be downloaded from the link below. The Returns Form must be posted with the item(s) to the address provided on the form, alternatively customers can return the item directly in store at our Burwood East location. If a customer returns the item(s) directly to the Abby Rose Clothing Store we will assess the item(s), if declared faulty, we will process a refund via the same payment method used by the customer to purchase the item(s). Any customers returning an item(s) directly to the store must provide proof of purchase (invoice that was dispatched with your order) and the completed Returns Form.

CHANGE OF MIND / WRONG SIZE
Abby Rose Clothing understands that online shopping can be tricky in regards to styles and sizes. In the event a customer decides they no longer want an item(s) or if any item(s) are the wrong size, a store credit of equal value will be issued (excluding postage costs).

All credits are valid for 12 months from date of issue, and can be used online or in store at our Burwood East, Melbourne location.

To return an item for a store credit,  the customer is required to complete the Returns Form that accompanies your package. Customers must post back the item(s), once we receive the item(s) we will issue the customer a credit in the form of a unique code via email that can be used on www.abbyroseclothing.com or in store at our Burwood East location.

Abby Rose Clothing reserves the right to refuse a store credit on an item(s) if:

  • The item appears to have been worn.
  • The original tags are no longer attached to the item or the tag appears to be altered and reattached by the customer.
  • The item is returned after the 30 day return period.
  • The item is not returned in the same condition when dispatched.

 
AFTERPAY PURCHASES & RETURNS
Purchases made via Afterpay will receive a store credit once the item has been returned and will be required to continue paying their Afterpay instalments.

RETURNS POSTAGE ADDRESS
Abby Rose Clothing

Shop 13G Burwood One Shopping Centre,
172 Burwood Highway
Burwood East, VIC, 3151 

RETURNS FORM
If you have misplaced your returns form that accompanied your package please email us at info@abbyroseclothing.com and we can assist you.

Size Guide

Abby Rose Clothing uses standard Australian sizes. Sizes of models seen throughout www.abbyroseclothing.com vary. We recommend reading through product descriptions.

SIZE 

6

8

10

12

14

16

TAG

XS

S

M

L

XL

XXL

BUST

78-81cm

83-86cm

88-91cm

93-96cm

98-101cm

104-106cm

WAIST

62-64cm

67-69cm

72-74cm

77-79cm

82-84cm

87-89cm

HIPS

86-88cm

91-93cm

96-98cm

101-103cm

106-108cm

111-113cm

 
*Please note that charts are indicative only and there may be slight variations in sizing when comparing labels and fabrics. We provide Bust, Waist & Hip measurements, fit descriptions and associated product details under each item listed on our site to assist our customers in making their purchase.

TIPS FOR GETTING ACCURATE MEASUREMENTS

Online shopping can be tricky when it comes to choosing the right size for your body shape. Knowing your bust, waist & hip measurements is essential if you’re an online shopper.

  •  Do your measurements in your underwear.
  • Do your measurements in front of a mirror to ensure your posture is correct.
  • Use a soft tape measure so it can be easily moved around your body.
  • Keep the tape straight and parallel to the floor for all 3 measurements.
  • Record your measurements to ensure you don’t forget your size.
  • Do your measurements regularly to check for any changes.